The answer to this question depends a lot on your specific circumstances: when/where your guides are being viewed, who's viewing the guides as well as the guide content. As a quick indicative target, you should aim for:

  • Satisfaction should be around 85%
  • Completion rate for guides where the user has chosen to view the guide themselves are normally in the 30%-40% range. Sometimes this can be misleading as well since your user may have found what they were looking for early in your guide.

If you see N/A in the satisfaction then we do not have satisfaction data for that guide in this time period.

If you'd like to discuss improving your stats we're here to help. Just send an email to hello@nickelled.com and we'll save your bacon.

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