About step dropoff

Step dropoff analytics and reporting

David Batey avatar
Written by David Batey
Updated over a week ago

Our step dropoff chart shows you how far you users are progressing through your guides. e.g. Are my users dropping off at step 1 or step 10?

You can use this information to improve your guides.

  • If users are dropping off early then check the way you're motivating them to complete the guide.

  • If you're losing them near the end check that it's not too long and irrelevant.

The step drop off is based on the unique users that view each step in a session. This way if a user refreshes the browser or goes back to a previous step it won't count multiple times.

This is a typical example of a breakdown:

You can also see the number of people who completed the guide at the end of the dropoff reports.

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