Our step dropoff chart shows you how far you users are progressing through your guides. e.g. Are my users dropping off at step 1 or step 10?
You can use this information to improve your guides...
If users are dropping off early then check the way you're motivating them to complete the guide.
If you're losing them near the end check that it's not too long and irrelevant.
The step drop off is based on the unique users that view each step in a session. This way if a user refreshes the browser or goes back to a previous step it won't count multiple times.
This is a typical example of a breakdown:
You can also see the number of people who completed the guide at the end of the dropoff reports.