Nickelled offers a range of on-site widgets to help in your mission for better user education and onboarding. There are a lot of benefits to offering contextual help directly on the website:

  1. You can bring the training material directly to the user, where they need it
  2. The material can be integrated into the product, offering an improved customer experience
  3. It can reduce contact rates through your manned support channels like chat and email ticketing

The launchers work via a simple javascript snippet that you'll need to add to your website. You can read more about that here:

Once the snippet is installed and your site is sending the relevant user data, you won't need any more developer involvement. Your team will be able to control the site content and launch options from Nickelled.

You'll have the power to show different onboarding guides to different user types when they sign up for the first time, announce when a new part of your site has had a facelift, or make sure users understand how to use complex areas of your website without having to call you up! Magic.

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