Nickelled

David Batey

Fraser Deans

Nicholas Holmes

Help with Nickelled snapshot no-code guides, which work on any site and require no installation or JavaScript snippet.

Nickelled Snapshot (Basic) Guides

Lesson #1 - Creating your first guide

Lesson #2 - Steps vs slides

Lesson #3 - Creating multipage guides

Lesson #4 - Capturing modals

Lesson #5 - Shareable links

Lesson #6 - Editing guides

Lesson #7 - Inviting your colleagues

Lesson #9 - Understanding customer satisfaction

Lesson #10 - View guide dropoff

Getting Started Tutorials

Upload a screenshot or an image and overlay guides

Image-based no-code guides

Some examples of authentication systems you might be using

Basic authentication with no-code guides

Add a custom or Google Font to your guides

Add a custom font to your no-code guides

Use Browser mode to automatically add pages to your no-code guide

Adding extra pages from a new or existing site using Browser mode

Popup items such as menus, menu items and javascript modals can be tricky to capture in guided tours. Here's how to do it.

How do I capture temporary pop-ups?

Update a no-code guide to include a missing page

Add a missing page to your guide

Troubleshooting your first no-code guide

How do I create a multi-page / multi-site or multi-app guide in no-code guides?

Creating No-Code Guides

Duplicating no-code guides

Shortcut keys for no-code guide creation.

Do you have any shortcut keys?

A look at some of the ways to share a no-code guided tour created using Nickelled.

How can I share a no-code guide?

Editing No-Code Guides

Reporting overview

Show or hide the no-code guide satisfaction survey

Satisfaction reporting and analytics calculations

How is guide satisfaction calculated?

About step dropoff

My satisfaction score doesn't make sense!

How are the completion rates calculated?

How to set up our Google Analytics integration

How do Nickelled walkthrough views appear in Google Analytics?

How are the views calculated?

Analytics and Reporting

Making no-code guides private

Setting an 'unhappy' redirect location in no-code guides

How we store sensitive information on web pages.

Does Nickelled store passwords or other sensitive details?

Can I send a user to a specific part of a no-code guide?

How to add a custom integration

Custom code or CSS overrides in no-code guides.

Adding custom code or CSS

How to use Nickelled with external event tracking software or CRM systems such as Segment, Google Tag Manager or Hubspot.

Can Nickelled track or export custom events?

How to trigger no-code guides using a URL which matches your company.

How do I add a custom URL for no-code guides?

Website Infrastructure Best Practice

How to set no-code guides to use colors that match your business.

Can I change the style of my no-code guides to match my corporate style?

Can I password protect no-code guides?

How to change the address of your no-code guides.

How do I change my guide domain?

Advanced Settings

Find answers and get help from Intercom Support and Community Experts