FAQs

Does Nickelled work with *any* browser-based software?

How can Nickelled work with apps, SaaS products and more?

Written by Nicholas Holmes
Updated over a week ago

Does Nickelled support single sign on (SSO)?

How to use Nickelled guides with SSO

Written by Nicholas Holmes
Updated over a week ago

Add a custom font to your guides

Add a custom or google font to your guides

Written by David Batey
Updated over a week ago

What is a guide?

How Nickelled defines a "guide" or "walkthrough" for billing purposes.

Written by Nicholas Holmes
Updated over a week ago

How do I make a walkthrough that runs on my live website?

Setting up an integrated walkthrough that loads on your live pages, for users to follow.

Written by Nicholas Holmes
Updated over a week ago

Does Nickelled store passwords or other sensitive details?

How we store sensitive information on web pages.

Written by Nicholas Holmes
Updated over a week ago

How to fix a broken guide

Fix a broken guide

Written by Nicholas Holmes
Updated over a week ago

Broken images and styling

The website doesn't look right when creating the guide, images and styling is broken or missing

Written by David Batey
Updated over a week ago

Hosting on a private network

Website behind a firewall or on a private network

Written by David Batey
Updated over a week ago

Tracking

Tracking data and reporting

Written by David Batey
Updated over a week ago

How your website should work

Technical best practice

Written by David Batey
Updated over a week ago

What other services does Nickelled integrate with?

Written by Nicholas Holmes
Updated over a week ago

How do I cancel or pause my subscription?

Written by Fraser Deans
Updated over a week ago

Can I change the guide to match my website style?

Written by David Batey
Updated over a week ago

What's my username or password?

Written by David Batey
Updated over a week ago

Can I password protect the guides?

Written by David Batey
Updated over a week ago

How to get more views and distribute guides

Written by David Batey
Updated over a week ago

Are my numbers good?

Written by David Batey
Updated over a week ago

How do I add a custom URL?

Written by David Batey
Updated over a week ago

How do I put guides on my FAQ pages?

Written by David Batey
Updated over a week ago

What languages do you support?

Written by Fraser Deans
Updated this week

How do I create a multi-page / multi-site guide?

Written by Fraser Deans
Updated over a week ago

What is the maximum number of steps a guides can have?

Written by David Batey
Updated over a week ago

Do guides work across browser? (I.E, Safari, Firefox, Chrome)

Written by David Batey
Updated over a week ago

Do I have to use Google Chrome to create guides?

Written by David Batey
Updated over a week ago

What browsers can I use to create guides?

Written by David Batey
Updated over a week ago

Do you have any shortcut keys

Written by David Batey
Updated over a week ago

Do you have an unbranded or white label version

Written by David Batey
Updated over a week ago

How do I change my guide domain

Written by David Batey
Updated over a week ago

How do I get the latest changes for my site to show?

Written by David Batey
Updated over a week ago

Do you charge for more users/team members?

Written by Nicholas Holmes
Updated over a week ago

Can I add guides inside my application?

Written by David Batey
Updated over a week ago

Do guides work offline?

Written by Fraser Deans
Updated over a week ago

Can I create a guide behind a secure area/logged in area?

Written by David Batey
Updated over a week ago

Do I need to change my website to use Nickelled?

Written by Nicholas Holmes
Updated over a week ago

How are we different from our competitors?

Written by David Batey
Updated over a week ago

Do you offer a free trial?

Written by David Batey
Updated over a week ago