FAQs

Answers to frequently asked questions

Nicholas Holmes avatar David Batey avatar Fraser Deans avatar
36 articles in this collection
Written by Nicholas Holmes, David Batey, and Fraser Deans

Does Nickelled work with *any* browser-based software?

How can Nickelled work with apps, SaaS products and more?
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Written by Nicholas Holmes
Updated over a week ago

Does Nickelled support single sign on (SSO)?

How to use Nickelled guides with SSO
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Written by Nicholas Holmes
Updated over a week ago

Add a custom font to your guides

Add a custom or google font to your guides
David Batey avatar
Written by David Batey
Updated over a week ago

What is a guide?

How Nickelled defines a "guide" or "walkthrough" for billing purposes.
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Written by Nicholas Holmes
Updated over a week ago

How do I make a walkthrough that runs on my live website?

Setting up an integrated walkthrough that loads on your live pages, for users to follow.
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Written by Nicholas Holmes
Updated over a week ago

Does Nickelled store passwords or other sensitive details?

How we store sensitive information on web pages.
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Written by Nicholas Holmes
Updated over a week ago

How to fix a broken guide

Fix a broken guide
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Written by Nicholas Holmes
Updated over a week ago

Hosting on a private network

Website behind a firewall or on a private network
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Written by David Batey
Updated over a week ago

Tracking

Tracking data and reporting
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Written by David Batey
Updated over a week ago

How your website should work

Technical best practice
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Written by David Batey
Updated over a week ago

What other services does Nickelled integrate with?

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Written by Nicholas Holmes
Updated over a week ago

How do I cancel or pause my subscription?

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Written by Fraser Deans
Updated over a week ago

Can I change the guide to match my website style?

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Written by David Batey
Updated over a week ago

What's my username or password?

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Written by David Batey
Updated over a week ago

Can I password protect the guides?

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Written by David Batey
Updated over a week ago

How to get more views and distribute guides

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Written by David Batey
Updated over a week ago

Are my numbers good?

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Written by David Batey
Updated over a week ago

How do I add a custom URL?

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Written by David Batey
Updated over a week ago

How do I put guides on my FAQ pages?

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Written by David Batey
Updated over a week ago

What languages do you support?

Fraser Deans avatar
Written by Fraser Deans
Updated over a week ago

How do I create a multi-page / multi-site guide?

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Written by Fraser Deans
Updated over a week ago

What is the maximum number of steps a guides can have?

David Batey avatar
Written by David Batey
Updated over a week ago

Do guides work across browser? (I.E, Safari, Firefox, Chrome)

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Written by David Batey
Updated over a week ago

Do I have to use Google Chrome to create guides?

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Written by David Batey
Updated over a week ago

What browsers can I use to create guides?

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Written by David Batey
Updated over a week ago

Do you have any shortcut keys

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Written by David Batey
Updated over a week ago

Do you have an unbranded or white label version

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Written by David Batey
Updated over a week ago

How do I change my guide domain

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Written by David Batey
Updated over a week ago

How do I get the latest changes for my site to show?

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Written by David Batey
Updated over a week ago

Do you charge for more users/team members?

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Written by Nicholas Holmes
Updated over a week ago

Can I add guides inside my application?

David Batey avatar
Written by David Batey
Updated over a week ago

Do guides work offline?

Fraser Deans avatar
Written by Fraser Deans
Updated over a week ago

Can I create a guide behind a secure area/logged in area?

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Written by David Batey
Updated over a week ago

Do I need to change my website to use Nickelled?

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Written by Nicholas Holmes
Updated over a week ago

How are we different from our competitors?

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Written by David Batey
Updated over a week ago

Do you offer a free trial?

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Written by David Batey
Updated over a week ago