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FAQs
FAQs
Answers to frequently asked questions
37 articles in this collection
Written by
Nicholas Holmes,
David Batey,
and
Fraser Deans
Does Nickelled work with *any* browser-based software?
How can Nickelled work with apps, SaaS products and more?
Written by
Nicholas Holmes
Updated over a week ago
Does Nickelled support single sign on (SSO)?
How to use Nickelled guides with SSO
Written by
Nicholas Holmes
Updated over a week ago
Add a custom font to your guides
Add a custom or google font to your guides
Written by
David Batey
Updated over a week ago
What is a guide?
How Nickelled defines a "guide" or "walkthrough" for billing purposes.
Written by
Nicholas Holmes
Updated over a week ago
How do I make a walkthrough that runs on my live website?
Setting up an integrated walkthrough that loads on your live pages, for users to follow.
Written by
Nicholas Holmes
Updated over a week ago
Does Nickelled store passwords or other sensitive details?
How we store sensitive information on web pages.
Written by
Nicholas Holmes
Updated over a week ago
How to fix a broken guide
Fix a broken guide
Written by
Nicholas Holmes
Updated over a week ago
Broken images and styling
The website doesn't look right when creating the guide, images and styling is broken or missing
Written by
David Batey
Updated over a week ago
Hosting on a private network
Website behind a firewall or on a private network
Written by
David Batey
Updated over a week ago
Tracking
Tracking data and reporting
Written by
David Batey
Updated over a week ago
How your website should work
Technical best practice
Written by
David Batey
Updated over a week ago
What other services does Nickelled integrate with?
Written by
Nicholas Holmes
Updated over a week ago
How do I cancel or pause my subscription?
Written by
Fraser Deans
Updated over a week ago
Can I change the guide to match my website style?
Written by
David Batey
Updated over a week ago
What's my username or password?
Written by
David Batey
Updated over a week ago
Can I password protect the guides?
Written by
David Batey
Updated over a week ago
How to get more views and distribute guides
Written by
David Batey
Updated over a week ago
Are my numbers good?
Written by
David Batey
Updated over a week ago
How do I add a custom URL?
Written by
David Batey
Updated over a week ago
How do I put guides on my FAQ pages?
Written by
David Batey
Updated over a week ago
What languages do you support?
Written by
Fraser Deans
Updated over a week ago
How do I create a multi-page / multi-site guide?
Written by
Fraser Deans
Updated over a week ago
What is the maximum number of steps a guides can have?
Written by
David Batey
Updated over a week ago
Do guides work across browser? (I.E, Safari, Firefox, Chrome)
Written by
David Batey
Updated over a week ago
Do I have to use Google Chrome to create guides?
Written by
David Batey
Updated over a week ago
What browsers can I use to create guides?
Written by
David Batey
Updated over a week ago
Do you have any shortcut keys
Written by
David Batey
Updated over a week ago
Do you have an unbranded or white label version
Written by
David Batey
Updated over a week ago
How do I change my guide domain
Written by
David Batey
Updated over a week ago
How do I get the latest changes for my site to show?
Written by
David Batey
Updated over a week ago
Do you charge for more users/team members?
Written by
Nicholas Holmes
Updated over a week ago
Can I add guides inside my application?
Written by
David Batey
Updated over a week ago
Do guides work offline?
Written by
Fraser Deans
Updated over a week ago
Can I create a guide behind a secure area/logged in area?
Written by
David Batey
Updated over a week ago
Do I need to change my website to use Nickelled?
Written by
Nicholas Holmes
Updated over a week ago
How are we different from our competitors?
Written by
David Batey
Updated over a week ago
Do you offer a free trial?
Written by
David Batey
Updated over a week ago